Course Syllabus

Week 1: Introduction to Business English

• Professional greetings and introductions.

• Formal vs. informal business language.

• Job titles, departments, and workplace vocabulary.

• Business etiquette in English-speaking cultures.

Additional Activities

• Self-introduction role-play.

• Networking conversation practice.

Week 2: Business Communication Basics

• Telephone conversations and voicemail etiquette.

• Scheduling meetings and appointments.

• Vocabulary: days, dates, times, calendars, and time zones.

• Asking for clarification and confirming information.

Additional Activities

• Simulated phone calls.

• Appointment scheduling exercises.

Week 3: Professional Emails & Written Communication

• Structure of professional emails.

• Subject lines, greetings, openings, and closings.

• Common phrases for requests, follow-ups, and responses.

• Introduction to business memos and short reports.

Additional Activities

• Writing inquiry and response emails.

• Editing and proofreading exercises.

Week 4: Meetings & Presentations

• Vocabulary for meetings and presentations.

• Leading and participating in discussions.

• Expressing opinions, agreeing/disagreeing politely.

• Presentation skills and confidence-building.

Additional Activities

• Mini business presentations.

• Simulated team meetings.

Week 5: Sales & Customer Service

• Sales vocabulary and persuasive language.

• Handling customer inquiries and complaints.

• Negotiation basics.

• Building rapport with clients.

Additional Activities

• Customer service role-plays.

• Sales pitch simulations.

Week 6: Finance & Numbers

• Vocabulary: invoices, budgets, payments, expenses, profits.

• Discussing prices, discounts, and contracts.

• Reading numbers, percentages, and financial figures.

• Basic banking and payment terminology.

Additional Activities

• Budget discussion exercises.

• Invoice and receipt analysis.

Week 7: Marketing & Social Media

• Marketing and advertising vocabulary.

• Social media terminology and digital communication.

• Describing products and services professionally.

• Writing promotional content.

Suggested Activities

• Analyze an English-language advertisement.

• Create a simple product promotion.

Week 8: Cross-Cultural Business Practices

• Business culture in the U.S., Canada, and the U.K.

• Professional networking and small talk.

• Workplace communication styles across cultures.

• Final business negotiation or interview simulation.

Additional Activities

• Cross-cultural communication discussions.

• Final role-play project.